Absolutely! We server customers from all over the world. In order for us to do so without any hiccups, please make sure that all of your checkout information is entered correctly.
Order processing takes 1-5 business days before shipment. Shipping times for most products will be 2-4 weeks. However this can vary due to the level of demand of the product(s) you are ordering.
The products we offer are made and shipped from all over the world, including the US, Europe and Asia. This allows us to offer great prices, while ensuring the highest level of quality.
If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier. Unfortunately we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.
Most of the time we will ship your products in the same group. However, if there is an extremely high demand of a product you ordered, if may arrive later than the other product(s) you ordered.
Anyone at home can receive the package on behalf of the customer. Usually the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.
Yes, very. Addictiveadventure.com uses industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.
Absolutely! We take privacy and security very seriously. All orders are securely processed through Shopify which is one of the largest, safest and most trusted brands in E-commerce.
If you want to edit or change your order please notify us as soon as possible through our Contact page. Unfortunately, once your order has been processed we cannot make any changes or cancellation.
If you have received a damaged or not as described item upon delivery, please contact us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund.
Yes, you will receive an email notifying you of confirmation of your order. Tracking information is available 5 days after you have placed your order. Please contact us through our Contact Us page for your tracking details.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please contact us through our Contact form.
It sounds to good to be true, but some of our products are free. All that we ask for is that you pay for shipping. We use this promotion to attract new customers, and reward our existing ones so that we can build long-term relationships with them. Note: Additional shipping costs are added with each additional free item.
We do have sponsorship and partnership programs available. If you are interested, send us an email at: info@addictiveadventure.com or direct message us on Instagram.
