If you think your order has been delayed or lost in the post please contact us and we will start an investigation with the courier. Unfortunately we cannot resend your order or refund you until the courier has concluded the investigation. We will keep you informed and will be in touch once the investigation has finished.
Anyone at home can receive the package on behalf of the customer. Usually the postman will leave the package at your front door, in the mailbox, or he may leave a collection slip if no one is home and you can pick your parcel up from your local post office.
Yes, very. Addictiveadventure.com uses industry standard SSL encryption to protect your details. Any sensitive information such as your name, address and card details are encoded so they can only be read on the secure servers.
If you have received a damaged or not as described item upon delivery, please contact us immediately so we can resolve the problem. Also visit our Refund Policy to find out if you are eligible for a refund.
Yes, you will receive an email notifying you of confirmation of your order. Tracking information is available 5 days after you have placed your order. Please contact us through our Contact Us page for your tracking details.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email has been sent there. If there is still no confirmation email, please contact us through our Contact form.
It sounds to good to be true, but some of our products are free. All that we ask for is that you pay for shipping. We use this promotion to attract new customers, and reward our existing ones so that we can build long-term relationships with them. Note: Additional shipping costs are added with each additional free item.